Privacy policy

At Rising, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you submit an inquiry, request a quotation, order samples, or contact us, we may collect:

  • Name

  • Company Name

  • Email Address

  • Phone Number

  • Country/Region

  • Shipping Address

  • Business Information

Technical Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Usage Data

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and quotation requests

  • Process sample kit orders

  • Provide customer support

  • Improve our website and services

  • Communicate product updates and business information

  • Conduct business operations and market analysis

  • Comply with legal obligations

3. Cookies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve website functionality.

You may disable cookies through your browser settings. However, some website functions may not operate properly if cookies are disabled.

4. Information Sharing

We do not sell your personal information.

We may share information with:

  • Logistics and shipping providers

  • Payment service providers

  • Technology and website service providers

  • Legal authorities when required by law

All third-party partners are required to maintain appropriate security and confidentiality measures.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

6. International Data Transfers

As a global business, your information may be processed and stored in countries outside your country of residence.

By using our website, you consent to such transfers where permitted by applicable laws.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to certain processing activities

  • Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

9. Children's Privacy

Our website and services are intended for individuals and businesses over the age of 18.

We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Rising
Email: contact@risingrolls.cn

We are committed to protecting your privacy and maintaining your trust.